Pohanka CDJR of Salisbury is committed to excellence. That said, part of excellence is the willingness to improve. Let us know what we can do better next time, and we will. If you think we’re doing great – please say so, too!
4.9 out of 5 stars
I would like to say this dealership has Excellent customer service in the Service Department. 8 hours from home our check engine light came on. 3 other dealerships were unable to accomodate us. The Safford service department got us in and fixed our truck for us. Thank you to Jennifer and the shop foreman and techs for getting us back up and running!
I love my new car. When I first saw it I was a little worried. But after they detailed it. I am so excited to drive down the road. Everyone was nice and friendly. My transition from no car to this beautiful car has made my life easy.
I was extremely happy with the salesman, Cyrus. He did a fantastic job sitting with me and sifting through vehicles until we found one with the options I was looking for. Once we agreed on a price I wanted to know what the interest rate was. I was told that the salesman did not even know the rate. I was told that I needed to wait for the rate until I saw finance. I then waited for about 2 hours to see the finance guy. Why the games? I probably should have left at this point. However, I stayed and once I finally got into finance, Joey was helpful. While I am not happy with the rate and plan on refinancing, all in all, I am satisfied with my purchase. I did not feel pressured while with finance as he just laid out possible scenarios and we talked through them. Finance ultimately was willing to work with me and did move on a few things resulting in better overall coverage long term at a reduced cost.... More
I've have been to over two dozen Dodge Dealerships across the country and this is one of the nicest dealerships I've seen. Rachel Chatterton braved the ice cold wild to come out to greet us on our arrival.
Donald “Don” Ricker
what great service at Pohanka of Salisbury....a BIG shout out to Steve Maag and Phylicia Miller, as they certainly know customer service and offer excellent follow through and follow up..
Every aspect of our families car buying experience was 5 star. We were treated like a guests not customers. George, Megan, Dan, Mariah. Even people we didn’t directly work with were amazing. A happy environment, rare for car buying in 2019. They worked truly very hard to ensure we got into the right vehicles and exceeded our expectations. We will never shop anywhere else.
They had great service! I worked with Doug Bedo and James Lee. They were very helpful and helped us with everything we needed when I bought my vehicle. Better than any dealership I have every been too. I highly recommend this dealership!
Had an awesome experience with Maggie McGraw, very personable, answered all my questions and loved that she listened and was not pushy. Super helpful and would recommend Pohanka and especially Maggie!
Found my car online, got a call back right away from Tony Overton. I went in, he had the car parked right out front, we took a test drive and I fell in love! Tony carried me through the whole process, which was simple and easy. The next day, Tony even delivered the car to me! He is a great asset to Pohanka.